FAQs
Orders & delivery
How long will my order take?
Orders are packed and dispatched within 2 to 3 working days. Delivery normally takes 5 to 10 working days after dispatch, depending on your PIN code. You will receive tracking details by email and/or SMS/WhatsApp once your parcel leaves us. See our Shipping Policy for details.
Do you charge for shipping?
Shipping is currently free on all orders. Shipping charges and offers may change from time to time, and any charge will always be shown at checkout before you pay.
Where do you deliver?
We deliver across India. If your PIN code is not serviceable by our courier partner, checkout will tell you before you pay.
How do I track my order?
Use the tracking link in your dispatch message, or sign in to your account to see the status of every order.
Can I cancel my order?
Yes, as long as it has not been dispatched. Contact us at customercare@indomitravco.com or +91 99530 87352. Once dispatched, orders cannot be cancelled.
Payments
What payment methods do you accept?
UPI, cards, net banking and wallets are shown on the checkout page. Payments are processed on Shopify's secure, PCI-compliant checkout; we never see or store your card details.
Do you offer Cash on Delivery?
Yes, for most PIN codes. A COD fee applies, and the exact amount is shown at checkout.
Returns & refunds
Do you accept returns?
Because our products are food and personal care items, we do not accept returns or offer refunds, except when a product reaches you damaged.
Something arrived damaged or leaking. What now?
Tell us within 24 hours of delivery at customercare@indomitravco.com or +91 99530 87352, with your order number and clear photos of the damaged product and the outer box. Once approved, we send a free replacement. If the product is out of stock, we refund it in full instead.
When will I get my replacement or refund?
Within 7 working days of approving your claim. Prepaid orders are refunded to the original payment method; COD orders are refunded by bank transfer or UPI. See our Refund Policy for full details.
Products
What does "cold pressed" actually mean?
The coconut is pressed at a low temperature, without heat, chemicals or solvents. Nothing is bleached or deodorised afterwards. That is why the oil keeps its natural coconut aroma and its cloudy white look below about 24°C.
My coconut oil has turned solid. Is it spoiled?
No, this is normal and is actually a good sign. Pure coconut oil solidifies below roughly 24°C and turns clear again in warmer weather. Neither state affects quality. Stand the bottle in warm water if you prefer it liquid.
Can I cook with the virgin coconut oil?
Yes. It suits everyday sauteing, tempering and baking, and works equally well on skin and hair.
How should I store it?
In a cool, dry place away from direct sunlight. Keep the cap tight and use a clean, dry spoon. Water in the bottle is what shortens shelf life.
Where do I find the manufacturing date and shelf life?
Both are printed on every pack, along with net quantity and the full ingredient list.
Is the coconut flour gluten-free?
Coconut flour is naturally free of gluten. It absorbs far more liquid than wheat flour, so start by replacing about a quarter of the flour in a recipe and add extra liquid.
Other
Do you take bulk or wholesale orders?
Yes. Write to us through the contact page with the quantities you need and we will send you a quote.
I have a question that is not answered here.
Please get in touch. We usually reply within one working day.