Refund policy
At Mitra, every product is packed fresh and sealed with care. Because our products are food and personal care items, we do not accept returns or offer refunds for change of mind, taste preference, or opened products.
The only exception is when your order reaches you damaged. In that case, we will make it right.
Damaged products
If your product arrives damaged (broken container, leaking bottle, torn or tampered packaging):
- Report it within 24 hours of delivery by emailing customercare@indomitravco.com or calling +91 99530 87352.
- Include your order number and clear photos of the damaged product and the outer shipping box, including the shipping label.
- Please keep the product and packaging until your claim is resolved.
Claims reported after 24 hours, or without photos, cannot be accepted.
What happens next
Once we review and approve your claim, we will send you a free replacement of the damaged item. If the product is out of stock and cannot be replaced, we will issue a full refund for that item instead.
Replacements are dispatched, and refunds are processed, within 7 working days of claim approval.
- Prepaid orders: refunded to the original payment method.
- Cash on Delivery orders: refunded by bank transfer or UPI to the account details you share with us.
Depending on your bank, it may take a few additional days for the refund to reflect in your account.
Not eligible for refund or replacement
- Products that are opened, used, or not in their original condition, unless damaged on arrival
- Natural variations in taste, aroma, colour or texture, which are normal for cold pressed and natural products
- Damage reported more than 24 hours after delivery
- Orders refused at delivery or returned due to an incorrect or incomplete address
- Shipping charges and Cash on Delivery fees, where applicable
Order cancellation
You can cancel your order before it is dispatched by contacting us at customercare@indomitravco.com or +91 99530 87352. Prepaid orders cancelled before dispatch receive a full refund within 7 working days. Once an order has been dispatched, it cannot be cancelled.
Contact
Indomitra Farm Products Pvt Ltd
Email: customercare@indomitravco.com
Phone: +91 99530 87352