Returns & Refunds
This policy applies to orders placed on this store, operated by Indomitra Farm Products Pvt Ltd ("Mitra", "we", "us"). It sits alongside your rights under the Consumer Protection Act, 2019 and does not limit them.
Our products are food and personal-care items
For safety and hygiene reasons, we cannot accept the return of any pack that has been opened, used or had its seal broken. This is standard practice for edible oils, flours and topical oils, and it protects every customer we ship to.
When we will replace or refund
We will replace the item or refund you in full — your choice — if:
- the product arrived damaged, leaking or with a broken seal;
- you received the wrong product or the wrong pack size;
- an item listed on your invoice was missing from the parcel;
- the product was past its best-before date on the day it was delivered.
How to raise a claim
Contact us within 7 days of delivery through our contact page, quoting your order number and attaching clear photographs of the outer parcel, the shipping label and the product itself. An unboxing photo or video helps us settle a claim quickly. Please keep the product and its packaging until the claim is resolved.
Returns of unopened products
Unopened packs in their original, resalable condition may be returned within 7 days of delivery. Please contact us first — do not ship anything back without confirmation, as unannounced returns cannot be traced to your order. Where the return is not due to an error on our part, the return shipping cost is borne by you.
Refund timelines
Once a claim is approved, refunds are issued to the original payment method within 5–7 working days. The time it takes for the amount to appear in your account depends on your bank or payment provider. Where a refund is not possible to the original method, we will agree an alternative with you.
Cancellations
You may cancel an order at no cost any time before it is dispatched. Contact us as soon as possible with your order number. Once a parcel has been handed to the courier, it can no longer be cancelled, but you may raise a claim under this policy after delivery if any of the conditions above apply.
Contact
For anything relating to a refund, replacement or cancellation, please get in touch through our contact page and a member of our team will respond within one working day.