Terms of Service

These Terms of Service govern your use of this website and any purchase you make from it. The website and store are operated by Indomitra Farm Products Pvt Ltd ("we", "us", "our"), which sells under the brand name Mitra. By browsing or ordering from this store you agree to these terms.

1. Eligibility

You must be at least 18 years of age, and legally capable of entering into a contract, to place an order on this store.

2. Products and descriptions

We describe our products, their ingredients, net quantity and shelf life as accurately as we can, and every pack carries the mandatory declarations required under the Food Safety and Standards Act, 2006 and the Legal Metrology (Packaged Commodities) Rules, 2011. Natural products vary slightly in colour, aroma and texture from batch to batch, and photographs on this site are illustrative. Cold pressed coconut oil solidifies below roughly 24°C; this is a natural property and not a defect.

3. No medical claims

Our products are foods and cosmetic or personal-care preparations. Nothing on this website is intended as medical advice, and no product is offered to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, have a known allergy, or are under medical care, please consult a qualified practitioner before use. Always patch-test a topical oil before first use.

4. Pricing and availability

All prices are in Indian Rupees and inclusive of applicable taxes unless stated otherwise. We may change prices and withdraw or modify products at any time without notice. Products are subject to availability. If we cannot fulfil an order after it has been placed, we will inform you and refund you in full.

5. Orders and acceptance

Your order is an offer to buy. We accept it when we dispatch the goods. We may decline or cancel an order — including after payment — where a product is out of stock, a price or description was published in error, or where we reasonably suspect fraudulent or abusive activity. In any such case we refund you in full.

6. Payment

Payments are processed through Shopify’s secure checkout and its authorised payment partners. We do not receive or store your full card details. You confirm that the payment method you use belongs to you or that you are authorised to use it.

7. Shipping, returns and refunds

Delivery is governed by our Shipping & Delivery policy, and replacements, returns and refunds by our Returns & Refunds policy. Both form part of these terms.

8. Intellectual property

The Mitra name and logo, and all text, photographs, packaging artwork and other content on this website, belong to Indomitra Farm Products Pvt Ltd and may not be copied, reproduced or used commercially without our written permission.

9. Your account

If you create an account, you are responsible for keeping your login details confidential and for activity carried out under your account. Please tell us promptly if you believe your account has been used without your permission.

10. Acceptable use

You agree not to use this website for any unlawful purpose, not to attempt to gain unauthorised access to it, and not to interfere with its normal operation or security.

11. Limitation of liability

To the extent permitted by law, our total liability in connection with any product or order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss. Nothing in these terms excludes any liability that cannot be excluded under Indian law, including your rights as a consumer.

12. Third-party links

This website may link to third-party sites. We do not control them and are not responsible for their content, products or privacy practices.

13. Privacy

Personal information you provide is handled in accordance with our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. The version published on this page at the moment you place an order is the version that applies to that order.

15. Governing law

These terms are governed by the laws of India. The courts at Coimbatore, Tamil Nadu shall have jurisdiction, without prejudice to any right you have to approach a consumer forum in your own jurisdiction.

16. Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, complaints may be raised with our Grievance Officer through the contact details published on our contact page. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.